Hi Hüsseyin,
that was my first idea and I created an audio prompt schedule and service time schedule for 'ContactCenter' (I can choose between 'Queue' and 'ContactCenter' when I create the schedule). However, this doesn't seem to have any effect on the users personal number, at least not for the users in the 'Office Users' role.
Either I am wrong, or 'ContactCenter' only effects CC users.
Thies